![]() ![]() DHL does not provide and will not arrange such shipment insurance. If a customer has an extremely time-sensitive shipment, the loss or delay of which may result in consequential damages, the customer must contact his own insurance agent or broker to insure against such risks, as DHL does not assume such liabilities. The Guarantee is subject to modification or cancellation by DHL at any time. ![]() Box for receiver address, missing or inaccurate receiver telephone number), or receiver’s request for delay, shipment diversion or nonstandard clearance services or unavailability or refusal of the receiver to accept delivery or to pay duties and taxes against delivery if requested.Īll other provisions of the DHL Terms and Conditions of Carriage apply. The Guarantee will not apply where late delivery or failure to deliver is due to circumstances beyond DHL’s control, as set out in the DHL Terms and Conditions of Carriage and including customs delays, inaccurate or incomplete shipment information, delivery instructions or information (such as P.O. Payment by DHL of the Premium to the customer shall constitute a full release of DHL’s obligations for any delay under the Guarantee. provide the customer with evidence of timely delivery.Ĭustomer may not permit any other party to notify claims on its behalf nor assign claims to any other party.provide the customer with information explaining the reason that the shipment is not eligible for the Guarantee under the applicable limitations or exclusions, or.provide the customer with the credit or refund.Within 30 calendar days after customer so notifies DHL, DHL shall either: Customer must notify DHL of any claim for late delivery, in writing or by telephone, within 14 calendar days of the shipment date and provide DHL with the account number (if any), the waybill number, the date of shipment, and complete receiver information. If a late delivery occurs for any piece within the shipment, the credit or refund will be applicable to the entire shipment.ĭ. In the case of multiple piece shipments, the Guarantee will apply to every piece in the shipment. The Guarantee is exclusive of all other items, including, without limitation, fines, taxes or other charges or amounts (such as any fuel surcharge component), and transportation charges resulting from returned shipments.Ĭ. ![]() The Guarantee applies to the premium over and above the customer’s price for a standard end of day service (DHL EXPRESS WORLDWIDE, DHL IMPORT EXPRESS WORLDWIDE, or in the case of domestic shipments, DHL DOMESTIC EXPRESS) (the “Premium”). DHL DOMESTIC EXPRESS 12:00, (each a “Service”) and to shipments which comply fully with the restrictions which are described hereinī.The Guarantee only applies to the services DHL’s money-back guarantee (“the Guarantee”) is subject to the following conditions:Ī. Email Marketing Tools NEW Send brand-consistent shipping and order updates to your customers directly from your email marketing tools.ĭHL will, upon the customer’s request and subject to the restrictions described below, provide a credit or a refund of the premium paid by the customer for a DHL Express shipment that is delivered later than DHL’s quoted delivery commitment.Helpdesk Tools Trigger automated tickets for delivery-related issues to proactively and quickly resolve customer issues.CRM Platforms Provide branded tracking experiences and enrich customer information with delivery satisfaction ratings.Order Management Systems Get predictive alerts for parcel delays, offer timely order updates and branded tracking experiences.Utilize post-purchase touchpoints to run marketing campaigns that drive sales. E-commerce platforms Build branded tracking experiences.Shipping Carriers Start auditing your shipping invoices, recovering refunds and getting insightful carrier performance reports.Incentivize Customisable return methods.Simplify Support-free return portal and tracking.Control Flexibility to define return rules & conditions.Returns Experience Management Make returns profitable.Brand Self-serve, branded order tracking. ![]()
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